Kiwihost Service Excellence Course

Description

Customers are the cornerstone of any organisation. 

Whether your staff are dealing with customers that are external to your organisation, or internal customers such as colleagues in other departments; KiwiHost will give them the tools they need to deliver Service Excellence to all of their customers... even the difficult or complaining ones! 

With a focus on developing professional communication skills in all areas - face to face, over the phone, email and messaging - this is a workshop that will transform participants relationships with internal and external customers alike. 

Participants on this one day workshop will learn to develop trust & rapport with customers along with a “can-do” attitude , this way they can approach every interaction positively and professionally, and handle any complaints or issues that may arise with confidence.