Description

Customers are the cornerstone of any organisation. 

Whether your staff are dealing with customers that are external to your organisation, or internal customers such as colleagues in other departments; KiwiHost will give them the tools they need to deliver Service Excellence to all of their customers... even the difficult or complaining ones! 

With a focus on developing professional communication skills in all areas - face to face, over the phone, email and messaging - this is a workshop that will transform participants relationships with internal and external customers alike. 

Participants on this one day workshop will learn to develop trust & rapport with customers along with a “can-do” attitude , this way they can approach every interaction positively and professionally, and handle any complaints or issues that may arise with confidence.